Aretha Alejos


Objective:
Seeking a position as Business Analyst to enhance my skills and proficiency to increase the productivity of the organization.
Software Skills:
MS Office Suite: Excel (10 yrs), Access (4 yrs), Outlook, Word, Visio and PowerPoint
Lotus Notes, Oracle,Visual Basic, Pivot Tables, Charts/Graphs, Hyperion, Mainframe (AS400), Reporter Client, SQL, Aspect eWorkforce Management, Verint eWorkforce Management, PeopleSoft, Kronos, Prime Reporter
Career History:
2009 to Present : Business Analyst II
Prime Therapeutics, Irving, TX
Responsibilities Includes:
• Plan sound strategies for organizational activities relating to different departments like finance, marketing, research, human resource, considering the availability of resources and the goals of the organization
• Responsible for generating innovative plans to increase the productivity of the organization
• Forecast difficulties and challenges in execution of activities and make reservations in advance.
• Daily reporting of Client Performance Guarantees (Monthly/Quarterly/Yearly) to ensure that all goals are being met; pinpoint root cause of Client PGs who are trending under goal and forward findings to responsible department(s).
• Successfully achieve cost-effective production with increased efficiency, quality and satisfiy customer service
• Proactively monitor and manage key performance indicators and execute root cause analysis utilizing created database tools
• Cohesively work with internal SME(s) to resolve problems and/or support implementations.
• Process and distribute daily/weekly/monthly employee metrics and develop employee performance reports.
• Daily use of SQL server component for data mining purposes (pulling relevant data from databases in response to adhoc questions) and data analysis.

2008 to 2009 : Business Support Lead II
Bank of America Corp, Fort Worth, TX
Responsibilities Included:
• Coordinated with research teams and finance department to plan the organization's long term and short-term goals.
• Conveyed the planned activities to the organizational heads. In addition, cleared doubts, explained advantages and disadvantages, resolved queries, sought permissions, and considered suggestions in regards of planned activities.
• Intra-day monitoring of queues utilizing Aspect eWFM
• Participated in assessment and analysis of system capabilities and workflow improvement.
• Served as the liaison between the Workforce Management department and site leaders.
2007 to 2008 : Sr Process Analyst
CVS Caremark, Fort Worth, TX
Responsibilities Included:
• Planned sound strategies for organizational activities relating to different departments like finance, marketing, research, human resource, considering the availability of resources and the goals of the organization
• Ensured availability of required resources for successful execution of plans.
• Forecasted difficulties and challenges in execution of activities and made reservations in advance.
• Daily reporting of Client Performance Guarantees (Monthly/Quarterly/Yearly) to ensure that all goals are being met; pinpointed root cause of Client PGs who are trending under goal and forwarded findings to responsible department(s).
• Identified the potential market risks. Accordingly, made reservations and took necessary actions to ensure continuity in returns for the organization.
• Proactively monitored and managed key performance indicators and executed root cause analysis utilizing created database tools
• Cohesively worked with internal SME(s) to resolve problems and/or support implementations.
• Processed and distributed daily/weekly/monthly employee metrics and develop employee performance reports.
2001 to 2007 : Business Analyst
Medco Health, Fort Worth, TX
Responsibilities Included:
• Planned sound strategies for organizational activities relating to different departments like finance, marketing, research, human resource, considering the availability of resources and the goals of the organization
• Ensured availability of required resources for successful execution of plans.
• Forecasted difficulties and challenges in execution of activities and made reservations in advance.
• Daily reporting of Client Performance Guarantees (Monthly/Quarterly/Yearly) to ensure that all goals are being met; pinpointed root cause of Client PGs who are trending under goal and forwarded findings to responsible department(s).
• Identified the potential market risks. Accordingly, made reservations and took necessary actions to ensure continuity in returns for the organization.
• Proactively monitored and managed key performance indicators and executed root cause analysis utilizing created database tools
• Cohesively worked with internal SME(s) to resolve problems and/or support implementations.
• Processed and distributed daily/weekly/monthly employee metrics and develop employee performance reports.

Accomplishments
• While working for Prime Therapeutics, I have received the utmost respect and appreciation from both internal and external customers for understanding their needs and enhancing their existing application(s). For the Business Unit, I created and implemented a Production Reporting Database (Access) for all departments. Met with Mgmt beforehand to get their opinions on what they wanted to see. Supervisors and Managers are able to use the reports received to counsel their employees who are not meeting departmental goals (Company Savings of $20K).

References
• References are available upon request.