Denise


OBJECTIVE

My objective is to obtain a Managerial position that allows me to be an asset in the community, providing instruction and special training to both youth and families, helping them to strive to be self-supporting individuals.

WORK HISTORY

Jacob\'s Ladder Job Center Charlotte, NC
Volunteer Coordinator March 2010 - Present
Meet quarterly with Executive Director and members of program committees to anticipate and identify volunteer needs, advise on volunteer issues, and report on progress.
Recruit, coordinate, and train volunteers to assist Jacob\'s Ladder internal staff.
Ensure that volunteers are informed and adhere to agency\'s policies and procedures.
Update and maintain volunteer training manual, develop annual training calendar and host monthly training sessions.
Oversee special projects and activities, such as Hands on Charlotte Day, Davidson-Stapleton summer internship, and college semester projects.
Track and maintain volunteer days and hours of service using Microsoft Excel.
Market Jacob\'s Ladder Volunteer Program to community organizations.
Teach current offenders at the Mecklenburg County Jail Job Readiness Skills for re-entry into workforce via Jacob\'s Ladder Job Readiness Program.
Develop effective partnerships with other community organizations and businesses for volunteer opportunities.
West Gastonia Boys & Girls Club Gastonia, NC
Program Director 2006 - 2009
Responsible for overseeing delivery of broad range of programs within designated clubs including: Education, Social, Recreation, Arts & Crafts and Physical Education.
Implemented strong community mentoring and bi-annual fund-raising events.
Planned, developed and oversaw the implementation of programs.
Supervised programs and program staff for regular school year and summer program.
Submitted to Chief Professional Officer monthly reports on the progress of programs.
Demonstrated leadership to assure positive conduct, safety and development of program staff as well as club members.
Developed and enforced policies that prevented abuse, theft, or destruction of all Club property.
Monitored activities and behavior of students in an academic and social atmosphere.
Prepared all educational growth reports for State of North Carolina.
Recruited career counselors and job placements or job opportunities for qualified youth and parents.
Promoted family events.
Approved all financial transactions, researched and managed funding opportunities in grant writing.


21st Century Community Learning Center Gastonia, NC
After School Site Director 2004 - 2006

Developed and assessed site goals and objectives; served as teacher mentor and mentoring coach.
Served as liaison to management, parents, and agency personnel; coordinated services for community organizations and their volunteers.
Monitored, and reported successful progress for State of North Carolina.
Planned, organized and trained coordinator for special activities and programs.
Provided support to Site Manager and Partner who worked directly with main client contact.
Developed strong working relationships with district and school-based staff, and other internal or external stakeholders.
Coordinated operations related to planning and execution of Teaching for Results seminar series for new teachers.
Managed administrative processes that applied to teachers including, but not limited to, enrollment in PTP, PTP tuition payments, and attendance at seminar sessions.
Maintained and improved processes and technology used to facilitate participant and instructor tracking.
Fielded routine and high-level inquiries from teachers (phone, email, walk-in)
Communicated directly with teachers regarding program updates and requirements through email, large mailings, and newsletters.
Assisted in processing paperwork required for program, district, and state of North Carolina.
Maintained accurate teacher and seminar leader files and records (both paper and electronic).
Assisted in coordination of training events.
Delivered occasional presentations to program enrollees, participants, or instructors.
Maintained and improved processes and technology used to facilitate applicant admissions, tracking, and certification.
Developed and implemented systems for tracking participant retention and other relevant program data.
Managed and organized various data collection efforts essential to successful implementation of effectiveness screening process for participants.


Gaston County Schools Gastonia, NC
Office Manager (Warlick Alternative/Teacher\'s Assistant) 2003 - 2004
Responsible for daily lesson plans; graded class work and homework assignments.
Scheduled conferences for reassignment.
Performed general office/clerical duties.
Served as grant writer for purpose of purchasing audio equipment in every classroom at Warlick Alternative School.
Performed parent/child assessments to assist with student re-entry to traditional school environment.







Duke Power Energy Company Gastonia, NC
Collections Manager 2001- 2004
As Office Manager, managed payments received in collection department.
Answered telephone, assisted customers
Set up customer payment arrangements and new accounts; reconciled daily, monthly and annual reports totaling over one million dollars.
Gaston County Local Government Gastonia, NC
Accounts Manager (Accounts Payable / Receiving Specialist) 1991 - 2001
Hired and managed forty associates who worked in six recycling centers in Gaston County.
Approved invoices up to ten thousand dollars.
Managed electronic payments on AS- 400 system and worked with county engineer to develop and maintain annual budget for assigned departments.


EDUCATION

Gardner Webb University Boiling Springs, NC
Masters of Education - Middle School Counseling September 2010


Gardner Webb University, Boiling Springs, NC
Bachelor of Science Degree - Human Service Degree/ Social Studies August 2010

Gaston County Sheriff Department Gastonia, NC
Internship December 2009-March 2010
Worked as a records clerk in Visitors Information for Gaston County Sheriff Department, responsibilities included answering telephone; greeting visitors, and serving as liaison to attorneys, Parole Officers, DSS, and other government officials.