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Work Experience
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CUSTOMER SERIVCE MANAGER
WAL-MART SUPERCENTER - Birmingham, AL
April 2010 to July 2011
• Refer unresolved customer grievances to designated departments for further investigation.
• Responsible for all front-end cashiers
• Assisting customers with any inquiries/issues
• Maintaining a professional and productive work environment.
• Provided excellent customer service.
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MONEY CENTER ASSOCIATE
WAL-MART SUPERCENTER
April 2010 to July 2011
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Offer customers carry-out service at the completion of transactions.
• Cash checks for customers.
• Resolve customer complaints.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Maintain clean and orderly checkout areas.
• Answer customers' questions, and provide information on procedures or policies.
• Issue receipts, refunds, credits, or change due to customers.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Pay company bills by cash, vouchers, or checks.
• Greet customers entering establishments.
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CUSTOMER SERIVCE REP
SITEL - Birmingham, AL
August 2009 to March 2010
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Check to ensure that appropriate changes were made to resolve customers' problems.
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Education
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HIGH SCHOOL - Birmingham, AL
2008
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SOCIAL WORK
FAULKNER UNIVERSITY BIRMINGHAM - Birmingham, AL
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Skills
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Links
Additional Information
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• EXPERIENCED IN FAST PACED WORK ENVIRONMENT
• ACTIVE LISTENER
• COMPUTER LITERATE
• CUSTOMER FOCUSED
• WELL ORGANIZED
• EXCELLENT COMMUNICATION SKILLS
• QUICK STUDY
• MANAGEMENT SKILLS
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