Robert Thomas
Web Developer & Designer


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Objective
To pursue a career in the field of information technology company that offers me an opportunity for career advancement. ________________________________________
Certifications and Technical skills
Microsoft Certified Technology Specialist (MCTS) February 2010
Microsoft Certified Professional (MCP) January 2008
Dell Certified (Americas Desktop Proficiency) September 2008
Dell Certified (Americas Notebook Proficiency) September 2008

Skills
Languages: C#, Java, JavaScript, jquery, ASP.NET, HTML, XML, CSS
Databases: MS SQL 2005 & 2008, MySQL
Operating Systems: Windows 98/ XP/Vista/Windows 7/Ubuntu
Software: MS Visual Studio 2005 & 2008, Adobe Photoshop CS2-5, Adobe, MS Office 2000-2010, and Dream Weaver CS2-5, and Microsoft Expressions 3

Platforms: Microsoft Windows 98/NT/2000/XP/Vista
Networks: TCP/IP setup and configuration, Ethernet, DNS, DHCP, Active Directory, VPN, and FTP
Hardware PC hardware including Acer PC line, AST PC line, Compaq PC, laptop, Dell PC and server lines, Hewlett-Packard laptop, PC printers, Basic Cisco, D-Link, Linksys, Net gear Routers, Cables (RJ-11/RJ-45 UTP/STP), Coax cabling requirements, Ethernet
Applications: Microsoft Office 2003/2007, MS Outlook, Excel, Exchange, Virus Protection Utilities
Operating Systems: Windows XP, NT, Windows 2003 Server, and Linux Fedora
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Professional Experience
Sparkhound/Amedisys Baton Rouge, LA
MIS Support May 2009 – Present
- Provide supports to production clients
- Create and fill in tickets for all incoming calls
- In charge of correcting any software error within Amedisys personal software
- Support the Cisco VOIP phone system
- Setup voice mail (Moto Q, Samsung and Verizon cell phones)
- Provide remote support for clinicians that are out in the field
- Support/maintain the VPN connections
- Familiar with LAN/WAN Data networking
- Active Directory

N2 Computers & Web Services Houston, TX
IT Consultant June 2007 – January 2009
- Software Installation: Windows OS, Microsoft Office, Adobe, various Drivers for Hardware, and nearly all commonly used Software
- Repaired /configured servers, workstations, laptops, printers
- Maintained system tape backups and implemented disaster recovery plan
- Help Desk / End-user support for hardware, software and Windows operating systems
- Provided complete End-user support for 22 remote office locations
- Maintained the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active Directory environment
- Defined and enforced network security policies and procedures
- Troubleshooting of hardware and software issues
- Performed on-site technical support and end-user instruction
- Dealt comfortably with all position and knowledge levels of end users

General Solutions Houston, TX
Level 2 Help Desk June 2005 – April 2007
- Improved Customer Service by answering and researching any questions a client may have regarding software or hardware
- Support for team development activities
- Set-up PC system and configure software/hardware from Windows 98 and NT to Windows 2000/XP Professional
- Tested systems to ensure the elimination of bugs or viruses
- Assisted customers with networking connection issues via telephone
- Maintained a call status log in the Help Desk database
- Facilitated training for technical staff and clients

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Education

University of Phoenix Baton, Rouge, LA
Bachelor of Science in Information Technology-Software Engineering Projected date 2011

ITT Technical Institute Houston, TX
Associate of Applied Science, Information Technology March 2007
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Reference Available Upon Request