TRACY A. SMELSER

Employment History:

EVERCARE - Division of UNITED HEALTHCARE, Elkridge, MD (2009 - 2011)
Sales Operations Analyst and Sales Executive Assistant
• Developed complete understanding of the Evercare brand insurance products for senior and retired persons, earned license in MD to present various insurance packages and assist Sales team in closing Insurance applications.
• Acted as an officer of trust and compliance in relation to our ongoing Evercare sales practices and policies vs. the Centers for Medicare and Medicaid bylaws and directives, provided new information and updates from CMS in a timely manner to sales staff and executive team to maintain our in compliance status.
• Created, prepared, maintained and analyzed multiple weekly and monthly recurring EXCEL spreadsheets and various internal tracking reports, graphs and charts to trend relevant sales data for executive, clinical team and sales staff members, to assist them in monitoring departmental progress toward monthly sales goals and prepare real time strategies to grow our membership and maintain our corporate sales objectives.
• Maintained Siebel and bConnected Sales database, added sales leads, ran weekly and monthly reports to keep team abreast of current sales standings vs. individual progress.
• Provided administrative support and executive assistance to the Sales Director, Sales Manager and Four Sales Account Managers. Coordinated and arranged travel set up conference calls, training web casts, maintained calendars and maintained monthly personal expense reports for both Sales Director and Sales Manager.
• Managed all daily office operations and acted as a liaison between Sales Account Managers and potential members to assist in closing open insurance applications.
• Planned and coordinated all corporate sponsored events, conferences and meetings, including lodging and travel for guests, sales giveaways, catering, etc.

ENCORE HEALTHCARE, LLC, Columbia, MD (2007 - 2008)
Office Manger and Corporate Executive Assistant
• Provided administrative support and executive assistance to the COO, CFO, VP of Clinical Operations, VP of Human Resources, Controller, Director of Risk Management, Director of Organizational Development and Office Staff of 25, coordinated and arranged travel, maintained calendars and expense reports.
• Managed all daily office operations including: switchboard, vendor visits and contracts, data and security systems, office furniture, supplies, property remodeling issues, maintenance, staff concerns, equipment, petty cash, mail flow (USPS, FedEx), and shipping/receiving of packages and materials.
• Served as Encore’s Webmaster for the newly implemented website for corporate office and 31 healthcare facilities.
• Created, prepared and maintained multiple weekly and monthly recurring EXCEL spreadsheets, ACCESS Data bases and other software data reports to support executive staff with their individual departmental tracking needs.

NOVASCREEN BIOSCIENCES CORPORATION, Hanover, MD (2000 - 2007)
Acting Director of Sales and Marketing / Sales & Marketing Executive Assistant
• Provided key administrative support to both the Director of Sales and the Director of Marketing and acted in their capacity, while they were away from the Novascreen corporate office.
• Worked as the Sales Director’s assistant to create client Task Order quotes and assisted the Marketing Director with design, preparation, compilation of marketing pieces, CD’s, flyers, brochures, catalogs, reports, etc. to our global sales force, our corporate offices and clients.
• Acted as a Liaison with the Comptroller and oversaw the client invoicing process while using the Adagio software system.

NATIONAL DATA CORPORATION, Hanover, MD (1991 - 2000)
Manager of Risk Analysis and Executive Assistant to CFO
• Managed and Directed staff of 5 Risk Analysts as we monitored Merchant account base daily Bankcard deposits for possible fraudulent transactions and analyzed activities that were suspicious, which could ultimately put NDC in a financially exposed status.
• Worked in a liaison capacity with local authorities and the Secret Service to investigate, eliminate and/or prosecute known fraudulent individuals and merchants within the Credit/Bankcard industry.
• Maintained active inventory of client research inquiries including statements, banking reports, adjustments, POS equipment, accounts payable and receivables. Provided Chargeback research to clients processing in excess of 2.5 million annually, in concordance with VISA/ MasterCard International Operational Procedures.

Education/Licensure: 2008 - 2012 MD Notary Public.
2012 - AACC, Arnold, MD - Finishing AA Degree.