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Clerical
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| City: |
BALTIMORE, MD |
| University: |
Catonsville Community College |
| Major: |
Office Occupations |
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Karen
WORK EXPERIENCE
Sinai Hospital of Baltimore-VSP, Baltimore, MD January 2011 β April 2011
Clerical Aide
β’ Filed medical records in OB/GYN Clinic
β’ Prepared files for pending appointments
β’ Attached lab results to proper files
β’ Prepared new patient packages
Global Payments Inc., Owings Mills, MD June 2007 β February 2008
Customer Service Representative
β’ Fielded incoming calls from customers
β’ Received and processed payments via phone
β’ Logged all payments into computer system
β’ Kept work area clean and organized
Baltimore County Dept. of Housing, Towson, MD January 2007 β April 2007
File Clerk
β’ Entered Section 8 housing records into computer system
β’ Filed and organized hard copies of housing records
CITIBANK, Baltimore, MD August 2006 β December 2006
Bank Teller
β’ Assisted customers at teller window
β’ Processed transactions including check cashing, deposits, etc.
β’ Processed account inquiries and financial transactions
β’ Balanced drawer daily
Trailblazer Health Enterprises LLC, Baltimore, MD August 2005 β December 2005
Customer Service Representative
β’ Filed health insurance forms
β’ Entered customerβs health insurance information into computer system
Prometric, Baltimore, MD August 2001 β December 2004
Customer Service Representative
β’ Scheduled customers for college exams (SATs, LSATs, GREs, etc.)
β’ Provided information on time of exam and directions to exam location
β’ Answered questions for customers
Telespectrum, Baltimore, MD January 1999 β May 2001
Customer Service Representative
β’ Ordered immigration forms
β’ Assisted customers via phone on how to become a U.S. Citizen
β’ Provided information to customers regarding status of citizenship application
EDUCATION
The Community College of Baltimore County, Baltimore, MD
β’ Obtained Office Technology Certification
Woodlawn High School, Baltimore, MD
β’ Obtained High School Diploma
References available upon request
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