||Austin Community College
||Bachelors of Arts
An experienced and skilled web designer with extensive knowledge in most web based programming languages. Demonstrated positive results in performance with customer service both with individuals and on a corporate scale.
Substantial web design and coding experience with a heavy customer service foundation. Developed internal tools that dramatically improved support to customers. Vast knowledge of other technologies and how they are utilized in any environment. Obtained a secret security clearance. Assisted with training and supervising new employees and co-workers.
November 2011 – April 2012 Ignite360 Web Developer, Austin, TX
Developed basic Flash and jQuery plug-ins for clients websites. Developed custom plug-ins in jQuery as requested by clients. Escalated issues to the Chief Technical Officer as needed. Troubleshot jQuery and Flash piece as needed. Created test environment for all plug-ins developed and debugged them. Implemented Flash and jQuery plug-ins into a web template. Worked with HTML, HTML5, CSS and CSS3 in addition to jQuery to create websites and parts of websites with the latest web standards. Created and pulled slices from what the design team provided for graphics. Kept development up to date on the latest web standards. Assisted the Programming department in implementation of custom projects.
April 2011 – November 2011 Apple, Inc. MobileMe Advisor, Austin, TX
Supported the MobileMe service to customers. Troubleshot issues related to synchronization of information from any OS/iOS device to the MobileMe servers. Assisted customers with any account related issues, up to and including canceling their accounts. Reported known issues via Issue Tracker and utilized such tool as the MobileMe Support Tool, Mail Tools and the MM Wiki. Troubleshot general applications on Mac and PC platforms that MobileMe utilized for the service.
September 2007 – August 2010 Harte-Hanks FXRS Lead Server Technician, Austin, TX
November 2007 - August 2008 Master Touch Carpet Care Web Designer
January 2007 - September 2007 Harte-Hanks FXRS Technical Representative, Austin, TX
Provided technical support for an inbound call center. Supported FedEx customers on server shipping solutions. Provided support on Direct Link, Web API/Direct Clients, FedEx Ship Manager Enterprise, Front Office Integration and Web Services. Troubleshoot XML and CSV transactions; diagnose communication issues with the computers with Web API/Direct clients. Maintained the SQL database, tracked updates per version of server, and replaced system files. Insure FedEx Ship Manager Enterprise and Front Office Integration customer’s solutions were provided with the requested assistance to process shipments.
September 2003 - September 2003 Burleson County Chamber of Commerce Web Designer
January 1999 – April 2007 United States Army Signal Support System Specialist, Bryan, TX
Troubleshoot and repair military radios, network administration, radio/telephone operator, computer technician, PC repair, network assistance, communication specialist, cable installation and satellite communication.
September 2010 - May 2012 Austin Community College - Austin Texas Associates in Computer Science
April 2001 - August 2001 Fort Gordon, GA Signal Support System Specialist
August 1996 – May 2000 Caldwell High School - Caldwell, Texas High School Diploma
Available Upon Request.