Desna
OBJECTIVE
I am enthusiastic for the chance to become part of a profitable and well managed team. I am a team player so I enjoy working with others to accomplish a common goal. I also have the ability to work alone because i am also very self motivated. I adapt to changes very quickly in order to finish the job at hand. I also have great customer service skills and that helps me gain confidence of customers. I have an Associate’s Degree in criminal justice as well as 60 credit hours towards my Bachelor’s Degree in psychology. My other goal is to work for a company that helps teens and families with there every day life struggles. I have a passion to work with teens especially those who are high risk. I want to be able to show the teens that there is a better way of life if they want it. Encourage, inspire, and develop. My goal is to encourage people to become better in their lives personally financially and emotionally. Once the tools are given their needs to be inspiration to keep them chasing their goals. Last, I want to watch the development of each person as they better their lives. I am enthusiastic for the chance to become part of a profitable and well managed team. I am a team player so I enjoy working with others to accomplish a common goal. I also have the ability to work alone because i am also very self-motivated. I adapt to changes very quickly in order to finish the job at hand. I also have great customer service skills and that helps me gain confidence of customers.
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WORK EXPERIENCE
Customer Service Representative
June 2009 - June 2009
VOLT Harte-Hanks Samsung | Round Rock, TX
Staffing/Employment Agencies
Help customers understand the recall that was placed on Jitter Bug phones.
Help them find out if their phone was one of the phones that were in need of the upgrade.
If indeed their phone was part of the recall I would explain to them how to get their phone serviced.
Profiler
November 2008 – May 2009
ultimate staffing | Austin, TX
Staffing/Employment Agencies
Calling different companies and speaking to the technical desision makers in order to send them info about microsoft events coming to their area.
Customer Support, data entry,
Health Insurance Agent
June 2008 - September 2008
Physicians Health Group | Colorado Springs, CO
Insurance
Work in call center environment in/outbound. Selling individual healthcare plans. Muti tasking, qualifing process for major health insurance carriers.
Sales and Customer service
August 2006 - April 2007
Deluxe Pinpoint | Colorado Springs, CO
Manufacturing - Other
consultant to new business owners.
offered them products that would help there company grow.
Also helped bankers find the right product for their customers.
Tellamarketer
May 2006 - July 2006
Full Spectrum Financial Group | Colorado Springs, CO
Banking
customer service: in/outbound, Taking applications on customer interested in refinancing in order to pass the information on to the loan officer.
Loan Consultant
March 2005 - April 2006
Aames Home Loans | Colorado Springs, CO
Banking
in/outbound customer service: supplied my customer with information about our company, and some ways we can help them with any situation they are facing.
consulting: when I took the application on the borrower, I explained each step that would be taken to accomplish their needs.
Assisting in loan process: I explained to the borrower their current credit situation and suggested programs that would fit their needs. This process was taken in order to give the Loan Officer a better understanding on the borrowers personal and financial situation.
Loan officer
August 2004 - March 2005
First Capital Mortgage | Colorado Springs, CO
Banking
In/outbound Customer service: I talked to the customer to get a better understanding of their financial and personal situation. I also went over the loan process with them in order for them to gain a better understanding of what I would need from them in order to continue. during the process I kept in touch with my borrowers in order to keep them up to speed on their loan.
Gathering and processing loan documents: I would go to the potential borrowers home in order to gather signatures in order to open the loan, and information that will allow me to close the loan in a timely matter.
Customer sevice rep
August 2002 - June 2003
Conoco | Colorado Springs, CO
Consumer Packaged Goods Manufacturing
customer service: up selling products, and helping customers find what they need.
Cleaning: i was responsible for keeping the store neat and clean on my shift.
stocking: I made sure all products in the store were well stocked to calculate sales and needed products.
running the cash register: i needed to make sure i never had more then $50.00 in my drawer at all times by dropping money in a safe drop. I was responsible for any missing money out of the drawer so i needed to make sure i always was counting money the correct way.
Accounts rep, Records
August 2000 - March 2001
Farmers Insurance Group |
Insurance
Customer service: I informed the customers on their current situation and helped them with any problems or questions they may have regarding their account.
Book keeper: I found the file for the customer service team in order for them to have a better understanding of the customers situation.
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EDUCATION
Associate Degree, Bachalors Degree
May 2001 - June 2003 Jan 2008-present
Education America | Argosy University Online
earned my degree in criminal justice Earning a Psychology degree
graduated with a 2.5 GPA
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SKILLS
customer service Expert
Microsoft Office SharePoint Server Intermediate
Data Entry Intermediate
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REFERENCES
Lori Donahoe
Sales supevisor Full Spectrum
7406990743
Professional
Tony Spires
Branch MNG Aames Home Loans
7192277979
Professional
Jeramy Ruth
SEA Supervisor Harte-Hanks Market Intelligence Ltd
512-436-1537
Jeremy_ruth@harte-hanks.com
Professional
Rick Ryder
SEA Quality Lead Harte-Hanks Direct Marketing
512-939-7829
Rickie_ryder@harte-hanks.com
Professional
Aaron Newman
Sales Manager Aames Home Loans
7193307713
Professional
