Work Experience:
Chick-fil-a
Austin, TX
October 2010-August 2011
• Team Member
• Provide Second Mile Service to customers
• Used communication skills to take orders either at the front counter or through the headset for drive thru
• Used hospitality skills to make sure customers in the dining room were satisfied
• Did whatever was necessary to keep customers happy and returning
AAFES
SHAPE, Belgium
May 2010-August 2010
• Worked in Customer Service
• Helped with check out and return items
• Also sold gas coupons, car washes tokens, and assisted customers with putting lunch money on their children’s school account
• Trained to send and receive Western Union
• Trained to Process Military Star and Take It Home Today Credit Card applications
• Performed Euro and dollar conversions
• Trained to process AAFES Catalog Orders
SHAPE Cinema
SHAPE, Belgium
February 2009-August 2009
• Snack Bar
• Used team work to get customers their concessions at the snack bar as quickly as possible
• Used hospitality to make the customer’s experience pleasant so they would visit again
• Cleaned up spilled popcorn, candy and soda bottles in the theater after movies ended
Outback Steakhouse
Stafford, VA
September 2007-June 2008
• Hostess
• Used hospitality to make the guest’s experience the best possible
• Used organizational skills to make the nightly waits go by quickly and with the least amount of problems possible
• Worked as a team with the bussers, servers, managers, and other hostesses to prevent problems and if a problem did arise used teamwork to resolve it as quickly as possible
• Performed various other tasks when the manager asked
Babysitter
Various families from winter 2003-Present
Education:
Concordia University Texas (August 2009- Present)
Major: Secondary Education with concentration in Math and History
Interests and Community Involvement:
• CTX History Club Secretary
• SGLA College of Education Senator
• CTX Education Club
• CTX Missions Club
• Service-Learning
• 9:08
• ACTS Kids Quest (Sunday School at ACTS Church Lakeway)
• Vacation Bible School
• Westwood TAKS Tutoring
• Club Beyond
Achievements:
• Alpha Chi Member
• Dean’s List
• Girl Scout Gold Award
References:
Beth Bierman
571-248-2966
bierman_beth@gmail.com
Casey Robbins
928-247-3533
casey_robbins@mac.com
Christine Donnellan
808-291-0837
Donnjc5@aol.com
