CLAUDIA VICTORIA AYALA

Objective
Sales- oriented position in a retail sales or distribution business. Call-Center representative. Production.
Professional Experience
· 5 years experience in retail sales, including purchasing, inventory management and advertising.
· Skilled in developing successful sales promotions.
· Experienced in training and managing sales staff.
· I have experience working in a high volume call center.
· Experience in Microsoft Excel is important.
· Skilled in customer account management
· Preparation of coffee-based beverages, cash register management, personalized customer care, cleaning and maintenance of my workplace.
· Design and advice in the sale of modular furniture, based on customer requirements and needs.
· Customers follow up the compliance of your purchase.
· Realization of inventories, cleaning gondolas, tastings, organization and realization of events to increase sales in the large and small supermarkets.
· Uptake, sales, rentals of all types of buildings. (Houses, apartments, premises etc).
Inventories at the time of surrender and receive a building.

Experience
· BEAUTY SUPPLY ( Bucaramanga-Colombia)
Advisory and seller of beauty products-Agent Call Center
2006-2008
· OYC REAL STATE (Bucaramanga-Colombia)
Realtor-Receptionist
2003-2005
· BRITANIA MODULAR (Bogota-Colombia)
Customer Service-Furniture Design
2000-2003
· POPULARES SUPERMARKET (Bucaramanga-Colombia)
Marketing-Customer service-Cashier
1997-2000
· SERCAFE-BAR (Bucaramanga-Colombia)
Barista-Cashier
1995-1997

Education
· High School 1990
· College 2005 ( Business-Marketing)
· Associate Degree 2008 ( Hair Stylist)
· English Second Language ESL Gwinnette Technical College 2011

Skills and Abilities
· Communications: Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
· Flexible: Willing to try new things and am interested in improving efficiency on assigned tasks.
· Attention to Detail: Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
· Interpersonal Skills: Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
· Personals Skills: I speak fluent Spanish and I have an intermediate computer use (Word, Internet, power point, and write of 50-60 words per minute).

References
· Nancy de Arbelaez (770) 369-3083
· Martha L. Urrego (678) 456-2240