SHAWN

Objective

I seek an opportunity to acquire employment with a company desiring an industrious able-minded, talented person and full of experience. I always had and still have a can do personality which will allow me to go for the goal. My goals are to be allowed to be the best I can be and be the change I would like to see in our humanity. I am seeking part-time or full-time opportunities to show off my acquired skills and many years of working experience. I want to use the skills acquired and experience of employment past to help be able to learn, share and possibly teach those who may less than me and learn from those far more experienced to teach how to deal with unusual situations and challenging personalities.
Ability Summary
My abilities include being able to multi-task, getting assignments done in an efficient prompt manner. I am flexible and very capable individual who needs little to know no supervision to do my job. I very much desire a challenge once in a while and want to show you that I am skilled, experienced and able mind and body to do just about anything I set my mind to do.

Occupational Licenses & Certificates
Certification Title Issuing Organization Issued Date Expiration Date
O S H A Certified
Forklift Certified Federal Express
Home Depot
03/2005
10/2007 03/2015
10/2013

Honors & Activities

Some of my favorite activities include traveling, learning new skills, interacting with new people who things different from myself. Some of my honors include making the dean’s list, perfect attendance, most improved performer, great team spirit.

Employment History
Document Service Agent
Federal Express Corp
Responsibilities: Included assisting new and returning customers set up accounts, assist in filling out paperwork for both domestic and international shipments so as to not be held up in customs, process money and credit transactions, verify whereabouts of shipments and expectant day of arrival information. Verify the person picking up is the authorized recipient’s; do inventory every night as req. of all items left in warehouse and cage not picked up; maintain a full and stocked front end as needed for retail sales; provided support for full time service specialists and drivers alike especially for lost, wrongly delivered, damaged merchandise and highly valued and sensitive packages. I had also worked at the Miami International Airport loading and unloading the planes; both domestic and international flights with cargo and freight, drove tugs with luggage & mail carts. Assisted loading and offloading of dangerous goods and live animals and critical goods.


Overnight Recovery Associate
The Home Depot
Responsibilities: Included bringing in new and replenished merchandise for stocking and selling for all departments as directed; provided support for full-time assistance in recovery and maintaining aisles of store and keeping order especially for inventory ; I would also help or created displays and relocate products and merchandise for point of sale success. Provide information on products when requested and encourage customers to consider new products to make projects a lot easier and fun to do. Provided assistance where needed with associates where needed. Provided support in and throughout the store for vendors as well as special suppliers where they needed the help
Customer Service Agent
DELTA/ Regional Elite
Re Responsibilities: Included being able to provide good passenger service, making sure luggage and pets make it on and off the plane; verifying baggage destination for each flight and making sure all flights were met with all the items needed for a smooth embarkation and debarkation to plane slips; hand delivering all valuables including pets and instruments and money. Load and unload baggage, cargo, mail and company property from aircraft, Direct aircraft movement to/from proper parking locations, Operate various types of ground equipment including tugs, vans, ground power units (GPU), environmental units (heaters/air conditioners), portable laves and deicer units and Coordinate operations utilizing two way radios as well as other flight operation functions. Load, unload and transfer baggage, cargo, mail and company property from aircraft to proper destination. Some of my other duties include the following:
• Direct passengers to and from the aircraft
• Operate various types of ground equipment including tugs, vans, ground power units (GPU), environmental units (heaters/air conditioners), portable lavatories
• Groom the interior of the aircraft, including the servicing of lavatories
• Direct aircraft movement to and from proper parking locations
• Provide commissary provisioning for all flights
• Assist distressed passengers and other customer service agents
• Make flight reservations using airlines’ computer system, issue airline tickets and boarding passes
• Make various informational announcements (PA)
• Calculate aircraft weight and balance shift
• Coordinate operations utilizing two way radios
• Coordinate and assist flight crew members to ensure a safe and reliable operation
• Work overtime as necessary
• This list is not all inclusive and a CSA may be required to perform duties not identified in the above list Load and unload baggage, cargo, mail and company property from aircraft


Education and Trainings
Completion Date

07/12/2011 Issuing Institution

Miami International
Art and Design Qualification

Working on Fine Arts
Degree Course of Study

Computer Animation
06/29/1994 Miami Dade College Associates of Arts Graphic Design
06/1991 Miami Springs Senior High High School Diploma General High School Curriculum

References Available Upon Request

Neville Edwards Barbara McClam Joaquin Vidaurrazaga Karen Ford Marcus Wells Sharon Norman
786-223-8734 305-626-9882 954-295-2952 305-904-0580 305-384-8938 305-528-7265
325 N.W. 203 Terrace 4170 N.W. 200 Street 6321 Plymouth Lane 9220 N.W. 33 Avenue 9550 N.W. 33 Avenue Road 1100 S.E. 5 Court
Miami Gardens, FL. 33169 Opa Locka, FL. 33055 Fort Lauderdale, FL. 33331 Miami, FL. 33147 Miami, FL. 33147 Pompano Beach, FL. 33060