WORK EXPERIENCE
GE Healthcare, Suffolk, VA USA
Director of Service 06/2009-Present
Manage a complex customer service area through leadership and development of my team (Diagnostic Imaging Service Engineers) with the goal being to create an environment to achieve the ultimate customer loyalty. Manage a $22M P&L and drive for top line growth and cost efficiencies in order to grow our contribution margin line. Develop strong customers relationships and serves as the interface with the customer and all GE Healthcare organizations to create \"one GE\" for the customer. Drive operational excellence within the team on all metrics - PMs, Dispatching, Parts, Tools, OT, and non-contract growth. Drive change initiatives as required to improve efficiencies and execute on commitments. Promote a safe working environment and ensure compliance with all policies and procedures.

GE Healthcare, Suffolk, VA 23435
LCT Operations Manager 12/2006 - 06/2009
As the LCT Operations Mgr I was responsible for a $95M P&L, we are looked at as the CFO/Business Mgr for the area. Financial responsibilities included forecasting,estimating, OP planning, reconciliations, drive growth and cost-out initiatives, monthly business reviews with each Director of Service to help them better understand their business. Operational responsibilities include supporting the LCT as a whole in anything needed to help drive for operational excellence. This job is a \"jack of all trades\", you learn a little about everything in order to run a territory.

GE Healthcare, Atlanta, GA USA
Receivable Operations Mgr 09/2004 - 12/2006
Responsible for a team of collectors that worked the GE Healthcare portfolio, service and equipment invoices. Collections was brought in-house and my role was created for each Zone to be the Collections Mgr for a Zone. I came in during the infancy stages so I was able to build the team and put all of the processes in place to drive for success. Drove past-dues down in a time line of 2 yrs from $55M to $6M, collecting bad debt > 180 days. Personally took ownership of all comprecare customers and OEM/National accounts to help drive better cash flow.

GE Healthcare, Atlanta, GA
Multi-Vendor Operations Specialist 09/1996 - 09/2004
This role was created when we started to evolve in the Multi-Vendor business. These positions were put in place to help drive growth and efficiencies with Multi-Vendor. The GE Core business wanted the focus on multi-vendor because they knew if it wasn\'t it would fall to the wayside because the growth numbers were not what the business was use to on the Core side. There were many duties in this role and it changed throughout the years but the main focus was always MV. Anything MV related for the Zone I was involved with to help drive change and initiatives as required to improve efficiencies and promote growth