Driven professional with seven years outstanding customer service and over three years in an office environment with a creative edge. Proficient in prioritizing and completing tasks in a timely manner, yet excellent at multitasking. Diverse industry experience including hospitality, education, banking and retail. A team worker able to work in fast paced environments. Excellent oral and written communication skills.
SKILLS
Advertising/Blog Management/Communication/Graphic Design/InDesign
Illustrator/Mac Os /Microsoft Office/Photography/Photoshop
Social Media Guru/Stylist/Switchboard/Web design
Education
Art & Advertisement
New York College Of Technology - Brooklyn, NY
2011 to 2015
PROFESSIONAL EXPERIENCE
Brand Ambassador
THE RIDE NYC
JUNE 2012-PRESENT
The job consists of flyering and doing promotional events.
Secretary
NEW YORK COLLEGE OF TECHNOLOGY
September 2011- January 2012
· Operate telephone switchboard to answer, screen and forward calls.
· Schedule appointments, and maintain and update appointment calendars.
· Greet all persons entering the department providing information about establishment such as location of departments or offices, employees within the organization, or services provided.
Customer Service Rep
NEWYORKDRESS.COM - New York, NY
April 2011 to June 2011
· Maintained inventory and made style suggestions to merchandising team.
· Placed orders for national and international customers via phone, email and Live Chat.
· Delivered high quality customer service under pressure and while meeting sales quotas and deadlines.
Juicy Couture Store/ Sales Associate
PYRAMID CONSULTING GROUP - New York, NY
November 2009 to January 2010
· Established and maintained client list
· Assisted customers in making product selections,
product specifications, such as a specific size, color, style and type
· Preformed Size checks, running, floor updates and auditing.
King Teleservices/Customer Care Representative
FORUM STAFFING - New York, NY
May 2009 to June 2010
· Conducted proxy votes and answered
shareholder questions related to their mutual funds proposals.
· Processed verbal votes & re-mail requests on Athena.
· Obtained and evaluated all relevant information to handle proxy inquiries
and clients complaints.
Sallie Mae Tuition Pay/ Representative
PYRAMID CONSULTING GROUP - New York, NY
February 2010 to March 2010
· Stationed at multiple CUNY colleges enrolled students in Sallie Mae foundation program.
· Met with 60 students per day to establish tuition payment plans based on their income.
Personal Assistant
Ev Jewelry - New York, NY
October 2009 to February 2010
· Maintained daily and monthly expenses
· Made shipments to clients, pay bills, make purchases and place deposits.
· Allocated company files to their respective hard drive, maintains phone and message duties, handled all around business affairs deemed fit
Stylist
BEBE - New York, NY
November 2008 to February 2009
· Maintained client records, using automated systems and client book.
· Answered customer's questions about apparel, sales, items availability and credit terms.·
· Trained new hires on the registers, the stock room and the basic functions of the position such as client relations and client record maintenance.
