Vanessa

OBJECTIVE: To obtain a position in an organization where I can effectively utilize my administrative training and expertise, teaching experience and ability to work well with people of diverse backgrounds.

TECHNICAL QUALIFICATIONS

_ Experienced in computer platforms: Mac and PC and software's: Microsoft Office Suite (Outlook, Word, Excel, Power Point); Retail Pro; POS systems
_ Word Processing 45 wpm; 10-key typing
_ Excellent customer service and proper etiquette of communication
_ Impeccable organization skills and a keen memory for details
_ Excellent verbal and written skills
_ Experienced at working within a team/group and individually
_ Photographic Software and Equipment: Adobe Photoshop CS-4; Lightroom 2; Bridge; Illustrator; Fuji Film Photo Processor Certification

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE
Title Nine, June 2010 – Present
Working in a customer service center answering incoming calls and customer support is provide; receiving orders from customers and retail stores; attending to emails; handling customers personal information with appropriate and professional privacy; and interaction with a diverse group of women daily.

STUDENT INSTRUCTOR
College Track Oakland, September 2009 - December 2009
Developed and taught an eleven-week digital photography class to high school students participating in an after-school college preparatory program; created a syllabus for an introduction to the digital medium; helped students produce a final exhibit of their work.

SALES ACCOUNT COORDINATOR
Papyrus Fine Paper, December 2008 – June 2010
Responsible for managing and servicing 15 retail accounts in San Francisco and the South Bay; reorder merchandise and organize products at each account; interface with store management regarding product sales; remote communications with corporate order and management systems via intranet and email.

ADMINISTRATIVE ASSISTANT
Bella Medical Skin Care, June 2008 - March 2009
Provided administrative support in a medical office specializing in skin care treatment; managed email correspondence and telephone inquiries; prepared and shipped orders; client billing and filing; answered phones; created electronic database from paper files of patients; handled clients personal information with professional privacy; prepared patient room.




HOSTESS
Crustacean Restaurant, July 2008 - December 2008
Provided professional-level first point of contact for guests, greeting and seating them; managed seating in a fast-paced environment; managed an automated reservation tracking system with multiple phone lines.

SALES MERCHANDISER
Hallmark Cards, September 2006 - June 2008
Managed and serviced retail accounts in the East Bay and San Francisco; interfaced with store management regarding weekly sales; reordered merchandise and organized products for each account; remote communications with corporate order and management via intranet and email.

ANIMAL TECH
Pet Camp, July 2007-Dece 2007
Cared for both dogs and cats on premises, worked both early and late shifts,washed blankets and dishes daily, cleaned animals kennels and surrounding areas, feed animals both morning and night, played with dogs and cats in private and group play sessions, interfaced with owners and families of pets.

OFFICE ASSISTANT
Argentum Photo Lab, February 2005 - July 2005
Provided administrative assistance to the sales staff; interfaced with talent agencies and other entertainment industry businesses; prepared orders; created spreadsheets; managed email correspondence and answered telephones.

PHOTO LAB TECHNICIAN SUPERVISOR
Longs Drugs Store, September 2003 - August 2006
Managed the photo department of a full-service retail pharmacy; supervised three technicians; interfaced with vendors; provided customer service; ordered and restocked photo supplies; processed photographs; repaired processing equipment; certified as a Fuji Film photo technician.

PHOTOGRAPHY ASSISTANT/SECOND SHOOTER
Laura Diane Photography, September 2001 - August 2008
Served as an on-call assistant and second shooter for an established freelance photographer over a seven-year period; assisted with photography sessions; organized, set up and broke down specialized equipment; interfaced with clients.

VOLUNTEER EXPERIENCE



_ De Young Museum, San Francisco, CA. September 2010- Present
Volunteered as a VTS guide giving tours of the permanent museum collection to
Kindergarten through 3rd grade student from the SFUSD.
_ SFMOMA, San Francisco, CA October, 2011- Present.
Volunteer on Sunday Family days.
_ West Portal Elementary School, San Francisco, CA. September 2006 - May 2007 Volunteered as a reading and writing tutor for a 3rd grade public elementary class.
_ Trust For Public Land, San Francisco, CA. June 2006
Volunteered photographic services for quarterly magazine article images and program
materials.


EDUCATION

• San Francisco State University, Bachelor of Arts in Fine Art, Concentration in Photography, December 2008
• Pasadena City College, Associates Arts, June 2006